Eggnapped Terms of Use

Effective: October 11, 2026

1. What this is

These terms are the agreement between whoever plays Eggnapped (and, if they are a minor, their parent or guardian) and its publisher, whose details are in the box "Who is responsible for Eggnapped". By installing or using the game you accept them. If you don't agree, please don't use it.

The Privacy Policy and the conditions of the store you downloaded the game from (Apple's App Store or Google Play) apply alongside these terms.

2. Minors

Eggnapped is designed for kids and families. If you are a minor, you need your parent's or guardian's permission to play; they accept these terms on your behalf and are responsible for how you use the game and for purchases made from their account. The Parents' Guide explains how to limit purchases and chat.

3. Your account

• You can play as a guest or sign in with your Apple account (or Google on Android). No real name or email is needed.
• As a guest, your saved game is tied to that device: if you lose it or delete the game, it may be lost.
• Your nickname must not contain your full name, personal information, profanity, or names that impersonate someone else or the game team. We may change or remove a nickname that breaks this rule.
• The account is personal. Don't sell it, give it away or share your link codes: whoever has the code gets into your account.

4. Purchases and in-game currency

• Gems and the Starter Pack. They are bought with real money through Apple or Google, at the price the store shows in your currency before you pay, including taxes where applicable.
• An adult authorizes. Before each purchase the game asks an adult to solve a sum, and then the store asks for its own confirmation. If you are a minor, don't buy without permission.
• Only valid in the game. Coins, gems, pets, eggs, outfits and the season pass are digital content licensed for use inside Eggnapped. You do not own them, they have no cash value, and they cannot be sold, transferred or redeemed for money.
• Random rewards. Some eggs give a random pet. The odds for each rarity are shown in the game before you get them.
• Refunds. The store takes the payment, so refunds are requested from Apple (reportaproblem.apple.com) or Google Play. If the store returns the money, we will remove from the game what was delivered for that purchase. This does not limit any rights your country's consumer protection law gives you.
• Restore. The Starter Pack can be recovered with "Restore purchases" in Settings. Gems already spent cannot be recovered.
• We may adjust prices, rewards and game balance. What you already bought will not be taken away for that reason.
• If you delete your account, you lose its gems and content, with no refund.

5. Community rules

The following are not allowed in Eggnapped:

• Insulting, harassing, threatening or discriminating against other players.
• Asking for or sharing personal information (real name, age, school, address, phone, social media), or suggesting meeting in person.
• Sexual, violent or illegal content, in chat or in a nickname.
• Cheating: modified programs or devices, exploiting bugs, automated accounts, or tampering with the game or its server.
• Pretending to be someone else or the Eggnapped team.
• Selling or buying accounts, gems or content outside the game.

If you see something like this, use Report and Block. We review reports and may, depending on severity, mute a player, remove their typed chat or suspend their account, with no refund of purchases. If you think we got it wrong, write to the contact email.

6. Ownership of the game

The game, its characters, pets, art, music, text and software belong to its publisher or its licensors. We give you a personal, limited, revocable permission to play it on your devices for non-commercial purposes. You may not copy, modify or redistribute it. Pictures you take in photo mode are yours to share freely for personal use.

7. Availability and changes to the game

Eggnapped is an online game that changes often: we add, modify or remove content, events and seasons. There may be interruptions, bugs or maintenance, and we cannot guarantee it will always be available or work on every device. If we ever shut the game down, we will give reasonable notice inside the game.

8. Liability

We offer the game "as is". To the extent the law allows, we are not liable for indirect losses, for failures of your connection or device, or for the conduct of other players. None of this limits the rights the law gives you as a consumer that cannot be waived.

9. Ending

You can stop playing and delete your account whenever you want. We may suspend or close an account that breaks these terms.

10. Governing law

These terms are governed by the laws of Mexico. If you live in another country, you keep any protection your country's consumer laws give you on a mandatory basis.

11. Changes to these terms

If we change anything important we will publish it on this page with its new date and, when warranted, announce it inside the game. Continuing to play after the change means you accept it.

12. Apple and Google

This agreement is between you and us, not with Apple or Google. They are not responsible for the game or for supporting it, although they may enforce these terms. For the iPhone and iPad version, Apple's standard Licensed Application End User License Agreement also applies.