How to delete your Eggnapped account

Effective: October 11, 2026

You can delete your account and your data whenever you want, free of charge and without giving a reason. There are two ways.

1. From inside the game (immediate)

1. Open Eggnapped. On the home screen, tap the gear.
2. Tap My account.
3. Tap Delete my account and confirm with Yes, delete everything.

If you are already in a match: Settings › Delete my account takes you to the same place.

If you signed in with Apple, the game will ask you to confirm with Apple once more: this also revokes the game's access to your Apple account.

Deletion is immediate and cannot be undone.

2. By email (if you no longer have the game or the device)

Write to the contact email with the subject "Delete account" and tell us:

• The nickname and number (for example, Rapi#4821). It is shown in My account and above your character.
• If you are writing for a child, that you are their parent or guardian.

Because we store nobody's name or email, to confirm the account is yours we may ask for a screenshot of the "My account" screen or a detail from the saved game. We delete the account within 30 days of confirming, and usually much sooner.

What is deleted

• The full profile: nickname and number, birth month and year, character, coins, gems, pets, eggs, base, outfits and all progress.
• The account's identifiers: the device identifier and the Apple or Google ones.
• All open sessions, on all your devices.
• Your friendships, friend requests and blocks.
• The game saved on the device you delete from.

What is kept, and why

• Purchase records: Apple's or Google's transaction number, the product and the date, together with the internal identifier the account had (a random number that no longer leads to any profile). They are used to prevent fraud, handle refunds and meet tax obligations.
• Behavior reports the account was involved in, with the nicknames and messages from that moment. They are used to protect other players.
• Technical server logs, which the hosting provider removes on its own after a limited time.

Chat messages are not stored in our database, so there is nothing else to delete there.

Before you delete

• Gems and purchases are lost and are not refunded.
• If you only want to stop playing for a while, signing out or uninstalling the game is enough: your account will wait for you.
• Removing the app from the phone does not delete the account on the server. For that, follow the steps above.

Only want to delete part of it?

You can email us to correct or delete a specific piece of data (for example, the birth date) without deleting the account. More information in the Privacy Policy.